Welcome to the EON RIFT Privacy Policy

Is this Privacy Policy for you?

If you make or play games in EON RIFT experiences, this Privacy Policy is for you, whatever your age and wherever you live. It’s also for parents or guardians of users under 13 years old. This Policy covers the EON RIFT Services.

What is in this Privacy Policy?

This policy describes the rights you have regarding your Personal Information. It explains that you can control what happens to the information that can identify you - like your name, where you live and your email address. In this Privacy Policy, we’ll also tell you when and how we use your information about you – including how we collect, record, organize, store and share it.

Depending on where you live, you may have different rights or choices for managing your Personal Information, which this Policy will describe later on. In the event of a conflict between the information in Sections 1-5 of this Policy and the location-specific information in Section 8, the information in Section 8 shall prevail.

Where does this Privacy Policy apply?

If you’re using EON RIFT, you’re in the right place. Here’s where you can learn about keeping your information safe. Using EON RIFT includes using:

Websites with a Eonrift.com address
Our virtual apps
Other EON RIFT features described in this policy

But if you leave our services, this Privacy Policy no longer applies. We’re not responsible for what you see on other websites or apps or for their privacy policies, even if you’ve linked to them from our website or app. When you go to another site or app, we may show you a message telling you that you’re leaving EON RIFT.

To reach us with questions or requests regarding your Personal Information, our information about how to contact us is included below.

You can reach EON RIFT electronically by submitting a question through our email address privacy@eonrift.com

Before moving on to the rest of the Privacy Policy, when you see certain terms in this Policy, some of them have specific meanings.

“Children” or “Child” means any user under the age of 13

“Minor” or “minor user” means a user of the Services who is under the legal age of majority in their jurisdiction or state of residence

“Personal Information” means any information relating to a natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, or an online identifier

“Platform” means our EON RIFT platform, the ultimate virtual universe where imagination rules

“Privacy Policy” or “Policy” means this EON RIFT Privacy Policy

“Processing” means any operation which is performed on Personal Information, such as collecting, recording, organizing, structuring, storing, adapting or making any kind of disclosure or other use

“Service” means any service or application offered by EON RIFT, such as allowing users to develop Platform experiences, connect with others, and use content created by you and other users. It includes websites on the Eonrift.com domain, our EON RIFT mobile and virtual reality and our other websites, products, software, applications, content, data feeds and other services on which an authorized link to this Policy is posted

Any other capitalized term that is not defined in this Policy is defined and has the meaning set out the EON RIFT Dictionary or in EON RIFT terms and conditions. In the event of a material or perceived conflict between the English version of this Policy and translations into other languages, the English version shall control.

Are you Under 13 or responsible for an under-13-year-old?

If you’re under 13 years old, your access to certain features will be restricted in the interest of protecting your Personal Information. EON RIFT is especially committed to protecting the privacy of children. This part of the privacy policy is just for you.

First, get the go-ahead

If you’re under 13 years old, please get permission from your parent or guardian to use EON RIFT. You shouldn’t use our Services without their go-ahead.

Set limits

No matter how old you are, EON RIFT communication settings allow you to control who can interact with you, for example, by only allowing interactions with friends or not allowing any interactions at all. You can also restrict your account, which turns off chat and public commenting and limits an account to certain filtered experiences on EON RIFT.

Parents and guardians – we recommend you supervise your child whenever they’re interacting on EON RIFT. We’ve got some tools to help – you can learn about EON RIFT’s safety features here.

Age-appropriate privacy settings

If you’re under 13 years old, we’ll automatically set your account to have strong privacy settings. While in this privacy mode, some features like social media plug-ins and certain advertising and alerts are disabled. When you turn 13, you will be able to enable additional features that are more appropriate for users ages 13 and up.

Information we collect if you’re under 13 years old

If you’re under 13 years old and create an account, we ask for some information (which is non-personal information, as defined by COPPA) to let you use EON RIFT.

We’ll collect:

Your username (required). We need this to create your account and run the EON RIFT Service. We don’t use your username to identify you outside of EON RIFT.
Your password (required). We need this to log you in to your account and to run the EON RIFT Service
Your birthday (required). We’ll use your birthday to make sure your account has the correct default settings for you
Your gender (optional). We will use this information to customize your experience.

For additional account security and parental controls, you have the option to provide a parent’s or guardian’s email address in account settings or during logout. Children are encouraged to provide a parent’s email address, but are not required to do so to create an account. Parent email addresses (which is the only personal information as defined by COPPA we collect from child accounts) are collected for the security and integrity of your account and the EON RIFT platform. We may use your parent’s email address to communicate with them about your account, like asking them to review your account.

We don’t want more Personal Information

If you’re under 13 years old, we will only ask you to tell us the information we need to set up or protect your account. If you give us more of your Personal Information, we will:

Delete any additional Personal Information we’ve collected from you (unless the law requires us to keep it),
Cancel your account, or
Turn on age-appropriate protections on your account

When users publish anything in our public and comment areas (for example, chat, forums, group walls, personal posts), we filter it and remove:

Personal Information like addresses, emails, phone numbers
Attempts at phishing (this is when someone tries to trick you into giving out Personal Information)
Offensive words, adult or suggestive content

To provide the filtering above, we use human and automated checking to the best of our ability based on available technology – but like all filtering technology, these systems aren’t 100% effective.

Please ask us if you want to make privacy-related changes

You can request that EON RIFT make changes to your child’s account or allow you to review, delete, or prevent the further collection or use of Personal Information from you or your child. To make a request, please fill out our Customer Support Form.

In the US and want to know more?

We comply with the Children’s Online Privacy Protection Act (“COPPA”). To learn more about COPPA, you can visit the US Federal Trade Commission’s COPPA website: https://www.ftc.gov/news-events/topics/protecting-consumer-privacy-security/kids-privacy-coppa

You can also learn more about COPPA by looking at this simple guide from the kidSAFE Seal Program – www.kidsafeseal.com/knowaboutcoppa.html

When we collect your information

Setting up a EON RIFT account

Your first step to joining a EON RIFT experience is to set up a EON RIFT account. We’ll ask you to create a unique username and password so you can log into your account and access features on EON RIFT. We also ask you for your birthday and gender (gender is optional) so we can customize your experience on EON RIFT. Eligible 18+ users may set their account's display name to contain certain Personal Information.

Three key rules for signing up:

Do not use your own name or other Personal Information in your username.
Do not pick a password that’s easy to guess.
You may share your password with your parent or guardian, but do not share it with others.

We don’t use your username to identify you outside of your activity on EON RIFT.

Why we ask you for an email address:

Once you have an account, you can add your email address (or your parents’ or guardians’ email address if you are under 13) in case you need to reset your password.

We might ask for your email to verify your identity or enable additional features. The main reason we need an email address is for security because it is how we check to make sure accounts are authentic. You can change your email address anytime you want – if an email address is changed, we’ll send a notification email to the address that you used before.

Sharing your phone number

If you choose to give a phone number, we’ll send you a text message asking you to confirm your number before you can log in. You can use your phone number to recover a lost or forgotten password or log in via mobile. You authorize your wireless carrier to use or disclose information about your account and your wireless device, if available, to EON RIFT or its service provider for the duration of your business relationship, solely to help them identify you or your wireless device and to prevent fraud.

Additionally, with your explicit and informed consent, we may use your phone number to recommend you as a friend to others using EON RIFT. You will be recommended with your contact name as stored on your friends’ devices, which may also include your real name. If you do not want us to use your phone number to be found by your friends on EON RIFT, please do not activate this feature or deactivate it at any time. Please note that the Discoverability feature may not be available in certain locations.

We do not ask for your phone number if you are under 13.

Purchases on EON RIFT

You can buy virtual currency (in-game currency) or premium subscriptions and choose how to pay from our available payment methods. When you pay, you (or your parent or guardian if you’re under 13) will have to give billing information, including Personal Information such as:

Name of the person responsible for buying virtual currency
Their billing address and email
Credit card or other payment information

Our payment processors (for example, PayPal) manage the transactions, which are subject to their terms and conditions and privacy policies. Their policies will explain what Personal Information they keep and use. For example, they might keep and use your billing information, transaction details, and purchase history so that they can sort out any billing problems or inquiries.

You can choose to save your billing information with one of our payment processors to make future purchases easier, in that case, EON RIFT does not store or have access to your full saved billing information.

Posting content

You can post comments, messages, or other content on EON RIFT through chats, forums, group walls, personal posts, or other features. We monitor what you say and write to check that it to make sure that it meets our Community Standards and complies with our Terms of Use. If we find that the content doesn’t meet our standards, for example, if we believe that it is inappropriate, includes Personal Information, or is not suitable for users to have on EON RIFT, we have the right to change or remove it. Where the law allows us to, we may use the content you and other users have posted for training or to help us to improve the way we filter content on our platform. Our aim is to increase safety on our platform. We also may use this data to help us provide a better experience on EON RIFT and to respond to requests about your account from you or your parent or legal guardian.

Asking questions or getting technical support

We collect your email address (or your parents’ or guardians’ email address if you are under 13), username, and any other details you give when you:

Contact customer support
Report a problem
Ask for technical support
Ask us questions or give us comments

We use this information to answer your questions and to give you the support or help you ask for. We retain records of technical support questions for a limited time for internal use only, such as to answer additional questions about your account.

Using EON RIFT features

We may use Personal Information when you use certain EON RIFT features. To provide access to certain features, we may use your email address and other information you provide to us, such as your verified date of birth.

Third-party features such as social media add-ons (users 13 and older)

You can use third-party features like social media widgets, share buttons, and login features. These features may include social plugins from Google, Facebook, Twitter, or other platforms. In these cases, the third party’s terms, conditions and privacy policies apply.

When you use these features:

We may be able to access or use information on your social media accounts
Information about how you use EON RIFT may be shared posted on your profile on those platforms
If you use your EON RIFT ID to sign in to a non-EON RIFT website or service, and later delete your EON RIFT account, you may lose access to that website or service.

Joining on a VR platform

If you join our experiences on a VR platform, we collect your physical movement information so that we can use it in the experience. This information is only used to provide the experience. We do not store this information.

Camera-enabled features and uploads (users 13 and older)

If you use EON RIFT features that require the use of your camera or upload content that contains your Personal Information, we will collect, process, and store that content only for as long as needed to accomplish the purpose of the feature. Video used to generate animation key frames is processed on your device and is not shared with EON RIFT or any third parties.

Competitions, promotions and research

Taking part in competitions or promotions

If you take part in competitions or promotions, for example, contests, sweepstakes, giveaways or prize draws, those activities may require contact information such as your name, email, or phone number, to be eligible for discounts or prizes. If you receive a gift card provided by a third party provider, certain contact information may be shared with the provider and used in accordance with this Policy and the terms listed on the provider’s website. In some places in the world, the law requires us to publicly share information about the winners.

Advertising

To market EON RIFT’s Service to new and existing users, we use Personal Information like:

IP addresses
Information on users’ browsers or operating systems, including language settings and general location information
Usernames or user IDs

We do not collect or use Personal Information about users under the age of 13 for marketing purposes.

Other purposes for collecting your information

We also use Personal Information for these general purposes, as permitted by law, in addition to the purposes listed above:

To let you manage your account and our services
To allow you to manage your EON RIFT account or update your settings
To communicate with you about our Services
To make things better for you
To operate, maintain, personalize, and improve our Service
To research relevant technologies
To provide technical support or customer service
To protect you by keeping our platform safe and secure
To detect security issues, protect against malicious, deceptive or illegal activity, and prosecute anyone responsible for that activity
To find and fix errors or bugs
To give you access to features or limit your access to EON RIFT, as appropriate
To protect our or our users’ integrity, safety or security
To comply with the law and our policies
To audit interactions and transactions, and carry out any other compliance tasks
To comply with the law and our own Terms of Use, or any other restrictions we’ve put on your use of the Service

You are under no obligation to provide Personal Information to EON RIFT when requested. However, if you choose to withhold any requested information, we may not be able to provide you with certain services and features.

Cookies and similar technologies

Information collected through cookies

Like most websites, we use cookies and other standard internet technologies to help us make our services better.

Cookies

A cookie is a text file that’s put on your computer or device when you visit a website. It lets the website remember what you do and any settings you choose (e.g., login information, language, font size). Cookies make your experience more convenient – for example, if the cookie remembers your log-in details, you won’t have to enter them again each time you visit the site. Some cookies last longer than others:

Session cookies are deleted each time you close the browser

Persistent cookies stay on the device for a defined period of time.

A cookie set by the owner of the web server you are visiting is called a first-party cookie and cookies set by owners of other domains are called third-party cookies.

Pixel Tags/Web Beacons

A pixel tag or web beacon is a piece of code that tells its owner what you do on a web page. Pixel tags provide information like which web pages you visited or which ads you clicked on.

How we use cookies

We use technology like cookies to recognize you and customize your experience. We and any third-parties might use these technologies whenever you visit our sites or use our Services.

We collect information about the devices and software you use, for example:

The type of browser or device
The website or source that linked or referred you to our services
Your IP address, device ID or other identifier that identifies your computer or mobile device – this cookie is not deleted when you close your browser
The operating system of your computer or device

These technologies allow us to:

Record and keep your preferences, account settings, and certain login information (for your convenience, e.g. to prevent you from needing to choose settings every time you visit, and security)
Collect information about how you use the Services, for example, how you downloaded our app or where you downloaded it from
Collect information on how software is used on your mobile device
Collect information about what features you use and how well our services work
Identify any suspicious activities so we can try to protect users from payment fraud and other inappropriate activities
Collect demographic information (eg, age, location, etc)
Perform similar functions.

We use cookies or similar technologies only for the purposes given in this privacy policy.

Your cookie rights in the EEA

When you visit our website with an EEA IP address, a cookie banner will appear asking you for your consent. You can manage your choice by clicking on “manage cookie preferences” in the cookie banner. We will save your choices in the form of a cookie. This cookie has a limited effective period of one year. For more information, see Section 8 below.

Third-party advertising companies

We partner with third-party advertising companies such as ad server companies and ad networks. If you interact with content or reach EON RIFT through a link in an advertisement, we or our service providers may give these third-party advertising companies identifiers from your device, such as an IP address or device ID. We collect this information to help us to promote and market our Services better.

For users under 13 years old, EON RIFT partners with third-party advertising companies:

To display contextual advertising that is based on the content of the game you play
To limit how much advertising is shown to you if you’re under 13 years old
To provide related uses permitted by COPPA.

If you’re under 13 years old, EON RIFT will not show these types of advertising to you:

Behaviorally targeted ads – these are ads that are shown according to a user’s behavior on a website or app
Retargeted ads – these are ads that are sent after a user starts a purchasing process but does not finish it. The ad tries to get the user to finish the purchase.

We do not collect any information from users under 13 years old for the purposes of directing targeted advertising.

Your cookie choices

Use information from browser companies to learn more about how they manage cookies:

Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB,
Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09,
Mozilla Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer,
Safari (Desktop): https://support.apple.com/kb/PH5042?locale=en_US,
Safari (Mobile): https://support.apple.com/en-us/HT201265,
Android Browser: https://support.google.com/nexus/answer/54068,
Opera: https://www.opera.com/help.

You can also learn more about cookies by visiting https://www.allaboutcookies.org/, which also tells you how to block or delete cookies that are already on your device.

By blocking or deleting cookies used, you might limit your experience of the Service. You might not be able to log in or experience the EON RIFT.

To stop companies from tracking you on their websites

You can ask us or a third party to disable advertising-related tracking on our websites. To disable this tracking, we or the third party may need to set an opt-out cookie on your browser. You may need to change your browser settings to accept cookies if you want to fully disable advertising-related tracking.

On our corporate websites or in job applications

The parts of this privacy policy that are about experiences or give information about users under 13 years old don’t apply to the corporate websites.

If you contact us about job opportunities, we may ask for your name, email address and employment details. Or you may send us a CV or job application with this information. We have the right to use this information to send you corporate-related information to you or respond to your job application. If you engage with EON RIFT in an immersive space for prospective employees, such a space may be recorded in order to provide the experience.

When we share your information

EON RIFT does not sell Personal Information about you. However, we may share your information for a valid business purpose, as described below.

We may share Personal Information where necessary

When other companies need Personal Information to provide a service on our behalf

We may share your information, including Personal Information, with other companies (known as third-party agents, contractors, or service providers). We hire these companies to perform services for us. These companies are only allowed to use the information we share to complete the relevant tasks. They are not allowed to use the information we share for any other purpose, including selling Personal Information. We make sure that all companies that we share information with are capable of looking after the information properly. Personal Information collected through the SMS program, won’t be shared, sold or rented to third parties.

Here are examples of the services that we might rely on other companies to provide, and examples of the companies that we are likely to share information with.

Account integrity and security services;

Analytics services (e.g., Google LLC);

User acquisition services;

Community filtering and moderation services;

Customer support services;;

Surveys and promotions;

Social media log-in services;

Billing and payment services (e.g. PayPal, Google, Apple, Amazon, Windows Store)

Hosting and content delivery services (eg, AWS, YouTube, Vimeo);

AML and KYC procedures.

We may share your Personal Information, as permitted or required by law, if:

Necessary to comply with a judicial proceeding, court order, or other legal process served on EON RIFT
Law enforcement agencies, regulators, or other public agencies (including schools or children services) request that we share it
We believe that disclosing the information may prevent a crime
A law requires us to share it
To help ensure safety and security

We may share your Personal Information if we believe that sharing would:

Help an investigation into public safety
Protect the safety of a child using EON RIFT
Help to protect the security or integrity of our Services.
If we need to protect ourselves against legal responsibility

We may share your information if we believe that disclosing the information will allow us to take precautions against taking legal responsibility (liability) or to protect our rights.

If there is a transfer of rights in our business e.g., if we sell our business

We may hand over rights to access your information, including Personal Information:

As part of a merger, acquisition, sale of assets, or similar transaction
If information is handed over as a business asset in an insolvency, bankruptcy, or receivership
Where required by law, we will notify you and ask you to consent to such sharing.

We may share information that does not identify you

In some circumstances, we share data that doesn’t identify you, for example:

To comply with reporting requirements
For any business or marketing purposes
To help us and others understand how, when, and why users visit our sites and use EON RIFT.

We may share non-identifying data of all users regardless of their age.

We’re not responsible if you share your own Personal Information

If you’re 13 years old or over, you can share your Personal Information through chat, forums, messages or similar ways of sharing on our Service. Remember that anyone who uses these features will be able to see anything you share in this way. We are not responsible for how your Personal Information is used if you shared it yourself.

You can update or delete your Personal Information

If you want to view, correct, or delete your Personal Information, or if you want us to make another request about your Personal Information, please contact us at privacy@eonrift.com.

If you’re under 13 years old, please have your parent or guardian fill out the form.

If Personal Information about you changes, or if you no longer want to use our service, you may correct, update, change, or close your account under your account settings or by contacting EON RIFT through the email above. We will respond to your request within a reasonable timeframe.

Looking after your information

Security measures

We have security measures that are intended to protect any Personal Information or other sensitive information under our control from loss, misuse, or alteration. Though we cannot guarantee that loss, misuse or alteration of information will never occur, we use reasonable efforts to prevent it.

Sending or storing information on the Internet is not 100% secure, so we can’t guarantee the security of any information you share with us. To the fullest extent permitted by applicable law, we do not accept liability for unintentional disclosure.

We’ll tell you if your privacy is at risk

We may send you emails or other messages about security, privacy, and account management. If we learn about an incident that may qualify as a data breach under the law, we will notify you in accordance with the law.

How long we keep your information

We may keep your Personal Information for specific purposes as long as we need it to fulfill those purposes, sometimes even if you’ve stopped using EON RIFT’s Services. When we no longer require your Personal Information, we will de-identify or delete the information. Here are the reasons we may need to keep your information:

For resolving problems
We keep billing information and transaction histories so that we can resolve billing disputes or inquiries.
We keep user account history to solve any customer service issues and to provide, improve, and develop our service.
To make our services safer
We may keep information if it will help us make our Service safer and more secure, such as to stop bad actors who try to misuse EON RIFT.
For legal reasons
We may keep information for legal reasons, like establishing legal defenses, conducting audits, pursuing legitimate business purposes, enforcing our agreements, exercising our rights, or complying with legal obligations.

Privacy Policy Changes and Updates

We update this Privacy Policy at times, so you should review this page regularly. We always publish the date of the latest version at the bottom of this page.

If we make any major changes, we will let you know by email (if we have your email address or a parent’s or legal guardian’s email address) or by showing a prominent notice on this website or in app prior to the change becoming effective. If required by law, we will obtain your consent or the consent of a parent or legal guardian if any of these changes involve new material uses of your Personal Information not previously disclosed in this Privacy Policy.

Additional information based on where you live

If you are a California resident

Your Rights as a Data Subject

In accordance with California law, you may have the following rights:

Access to/Portability of Personal Information. You can receive a copy of categories of Personal Information and specific pieces of Personal Information we have collected, used, disclosed, sold, or shared about you in the past 12 months, consistent with legal requirements. Residents also have the right to request the categories of Personal Information disclosed for a business purpose, the categories of sources from which their Personal Information was collected, our business or commercial purposes for collecting their Personal Information, and the categories of third parties to whom we disclosed their Personal Information. In addition, you may have the right in some cases to receive or have your electronic Personal Information in a portable format or transferred to another party.
Correction. You can request correction of your Personal Information where it is inaccurate or incomplete. In some cases, we may provide self-service tools that enable you to update your Personal Information or we may refer you to the controller of your Personal Information who is able to make the correction.
Deletion. You can request we delete Personal Information we collect from you, subject to certain exceptions prescribed by law.
Restriction of or Objection to processing. You can request restriction or object to the processing of your Personal Information, and you have the right to opt in or opt out of the sale or sharing of your Personal Information to third parties, if applicable, where such requests are permitted by law. Please note that, in the case of California residents, we do not currently sell or share Personal Information, as those terms are defined under the California Consumer Privacy Act and the California Privacy Rights Act. For that reason, we do not currently offer a mechanism for California residents to opt out of the sale or sharing of Personal Information. We have no actual knowledge of selling or sharing the Personal Information of minors under 16 years of age.
Non-discrimination. You have the right to not receive discriminatory treatment by exercising your privacy rights. We do not discriminate against California residents who exercise their privacy rights.

For additional information related to your rights under California law, including information related to California retention periods, how you can exercise your rights, and more, please visit our full EON RIFT CPRA Privacy Policy.

US States

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information.

California

Additional information for California residents can be found in the “If you are a California resident” section of this Privacy Policy, above.

Colorado, Connecticut, and Virginia

State laws provide residents in Colorado, Connecticut, and Virginia with certain rights, including the rights to:

Confirm whether we process their personal information.
Access, correct and delete certain personal information.
Receive copies of their data in a portable format.
Opt out of processing of Personal Information for targeted advertising, sales of their data, and profiling in furtherance of decisions that produce legal or similarly significant effects.

To exercise any of these rights, please complete the Customer Support Form. To appeal a decision regarding consumer rights, please contact us at privacy@eonrift.com.

Please note that we may maintain and use de-identified data, as defined under applicable law, without attempting to re-identify the data.

If you live in the European Economic Area (EEA), the United Kingdom (UK) or Switzerland

Categories of Personal Information and Data Processing Purposes

In the course of visiting our websites and apps, and/or using our services and products, we may process the following Personal Information subject to the legal bases mentioned below:

Setting up a EON RIFT account

Username and password to create your account. The basis for processing this personal data is Article 6 sec. 1 sent. 1 lit. b of EU General Data Protection Regulation – “GDPR” (“performance of a contract”).

Email addresses and other information you provided us with for added verification and/or to enable certain features. The bases for processing this personal data are Article 6 sec. 1 sent. 1 lit. b (“performance of a contract”) and f (“legitimate interest”) GDPR. EON RIFT has a legitimate interest in providing a safe and secure Service, especially to protect children.

If you choose to provide a phone number for verification, which will allow you to log in via mobile. Your phone number may also be used to recover a lost or forgotten password. You authorize your wireless carrier to use or disclose information about your account and your wireless device, if available, to EON RIFT or its service provider for the duration of your business relationship, solely to help them identify you or your wireless device and to prevent fraud. The legal basis for this processing activity is Article 6 sec. 1 sent. 1 lit. b GDPR (“performance of a contract”) and f (“legitimate interest”) GDPR. We have a legitimate interest in enabling you to use our Services via your mobile device and preventing fraud. Additionally, with your explicit and informed consent, we may use your phone number to recommend you as a friend to others using EON RIFT. The legal basis for this processing activity is Article 6 sec. 1 sent. 1 lit. a GDPR (“consent”).

Purchases on EON RIFT

Billing and payment information, when you participate in Developer Exchange or purchase virtual currency or premium subscriptions, including your name, billing address, credit card or other payment information and billing information. You may choose to save information such as your credit card number through a third-party payment provider; in such cases the information is not stored by EON RIFT; it is stored with the third-party partner. The legal basis for this processing activity is Article 6 sec. 1 sent. 1 lit. b GDPR (“performance of a contract”). We may also retain transaction details and purchase and payment history. The legal basis for processing these personal data is our legitimate interest in being able to resolve subsequent billing disputes and inquiries, Article 6 sec. 1 sent. 1 lit. f GDPR (“legitimate interest”).

Posting content

Comments or messages you post or transmit on EON RIFT via public chats, forums, group walls, personal post, etc. We process this information to monitor, filter and moderate this information for the purposes of being able to remove profanity, Personal Information, and other inappropriate conversations. Additionally, we may use pre-filtered comments and messages for other purposes such as training and improving our filter technology. The legal basis for this processing activity is EON RIFT’s legitimate interest in being able to defend ourselves from possible liability claims that may arise from unlawful comments posted by you, Article 6 sec. 1 sent. 1 lit. f GDPR (“legitimate interest”). Please note that any Personal Information submitted by you in forums and similar means offered by us is available to anyone who has access to this forum including other users. The Personal Information posted by you can be read, collected or used by other users of these forums and could be used to send unsolicited messages.

Asking questions or getting technical support

Information relating to contacting our customer service, e.g. when you report a problem, submit questions, concerns or comments. We may process your email address, your name and information relating to your inquiry or concern in order to respond to your communications, fulfill your requests, or provide other customer support. This processing activity is based on your consent according to Article 6 sec. 1 sent. 1 lit. a GDPR and/or Article 6 sec. 1 sent. 1 lit. b GDPR (“performance of a contract”), depending on the initial purpose for contacting our customer support.

Using EON RIFT Features

Information relating to your use of or interaction with third party plug-ins, e.g. social plugins from Google, Facebook or Twitter. When you use these features, certain information from your social media accounts may be accessed by or shared with EON RIFT, and likewise, certain information about your use of EON RIFT may be posted to your profile on those platforms. The legal bases for this processing activity are Article 6 sec. 1 sent. 1 lit. a (“consent”). If you use your EON RIFT credentials to sign in to a third-party website or service, and later delete your EON RIFT account, you may lose access to such third-party website or service.

When you request or agree to voice based services from EON RIFT, we may collect, process and store your voice recording to provide services and to improve our voice related services. We may use your voice recording for purposes such as training and improving our filter technology to increase the safety on our platform, except that we will not engage in training or product improvement with private server voice chat recordings of EEA users. The bases for processing this personal data are Article 6 sec. 1 sent. 1 lit. a (“consent”) GDPR. We further have a legitimate interest Article 6 sec. 1 sent. 1 lit. f (“legitimate interest”) GDPR to provide moderation and increase the safety of our voice related services.

When you request or agree to location-based services (users 13 years old and older), we may collect and track geolocation information so that we can offer services that depend on us knowing where you are. Examples are check-in, or personalizing content or advertising. We collect this information by using an identifier on your device or browser so that we can recognize you each time you return. To stop us collecting your location information, you can update your device settings, stop using the service, or uninstall our mobile apps. The basis for processing this personal data are Article 6 sec. 1 sent. 1 lit. b (“performance of a contract”).

If you join our experiences on a VR platform, we will collect your physical movement information in order to replicate your movement in the experience. This information is only used to provide the Service and is not stored. The bases for processing this personal data are Article 6 sec. 1 sent. 1 lit. b (“performance of a contract”).

Information required for additional features that require the use of your camera or upload content that contains your Personal Information. If you decide to use these features and upload content that require the use of your camera or upload content that contains your Personal Information, we will collect, process, and store that content only for as long as needed to accomplish the purpose of the feature. The bases for processing this personal data are Article 6 sec. 1 sent. 1 lit. b (“performance of a contract”). For more information, please refer to the EON RIFT Facial Animation Privacy Policy.

Information required for other features or activities, which may be available to our users other than children. We may offer other features or activities on our Services from time to time, and you may be able to submit or upload Personal Information in connection with such features. The data being collected for such features and their intended uses will be evident at the time of data collection. The bases for processing this personal data are Article 6 sec. 1 sent. 1 lit. b (“performance of a contract”).

Interacting with our experiences. To improve your experience and ensure safety, we collect information about how you interact with the Services and we connect this information with your account. For example, we may collect information from a user's game state to detect violations of our Terms and to improve our ability to detect such violations; collect information from your search history to give you similar recommendations; share information like your username and transaction details to another user, if you acquire a limited item if you purchase, share, trade, or otherwise engage in a transaction involving such other user. The bases for processing this personal data are Article 6 sec. 1 sent. 1 lit. b (“performance of a contract”) and f (“legitimate interest”). We may use data collected from your interaction with our experiences for safety purposes on the basis of Article 6 sec. 1 sent1 lit. f ("legitimate interest").

Competitions, promotions, and research

When you respond to or participate in voluntary research or surveys or studies. These surveys may collect information about your likes and dislikes, experience interests and habits, general hobbies and interests, and other lifestyle information or preferences. These surveys may ask for Personal Information. The legal basis for this processing activity is Article 6 sec. 1 sent. 1 lit. b GDPR (“performance of a contract”).

Information relating to your participation in contests, competitions, sweepstakes, giveaways, prize draws or other promotions that we may run on our Service or sponsor from time to time. We may process certain contact information (such as your name, email address, and/or phone number) for prize fulfillment purposes, as well as other information or content needed for the specific promotion. The legal basis for this processing activity is Article 6 sec. 1 sent. 1 lit. b GDPR (“performance of a contract”).

Advertising

To market our services, inter alia, via social media platforms in order to bring new users to our websites and to maintain and increase our user base, we may process Personal Information such as IP addresses, information on users’ browser or operating system, including language settings, regional location information and user names or user IDs. The legal basis for the processing of this data is EON RIFT’s legitimate interest in maintaining our user base, bringing new users to our websites and informing (potential) users about interesting events, Art. 6 sec. 1 sent. 1 lit. f GDPR (“legitimate interest”). If legitimate interest does not apply, we may process our personal information for advertising purposes only upon your express consent as per Art. 6 sec. 1 sent. 1 lit. a GDPR (“consent”).

Other purposes for collecting your information

Login information, which may include your IP address, device type, username, password, date and time of your visit, information on your browser version, information on your operating system, including language settings, MAC addresses, and User ID. We will process this information to provide you with our Service. The legal basis for this processing activity is Article 6 sec. 1 sent. 1 lit. b (“performance of a contract”) and lit. f (“legitimate interest”) GDPR. It is in our legitimate interest to guarantee the Services’ stability and security.

Account information, e.g. information such as your name, username, login and password details, regional location information, user-generated content, contact details that you choose to provide to us, and other Personal Information that are used for participating in the Service we are offering. We process this information to provide our Services to you. The legal basis for this processing activity is Article 6 sec. 1 sent. 1 lit. b GDPR (“performance of a contract”).

Cookies and similar technologies

We use cookies. Some of these cookies are necessary for the basic functioning of the website and therefore cannot be deactivated. The legal basis for this processing activity is Article 6 sec. 1 sent. 1 lit. b GDPR (“performance of a contract”) and Art. 6 sec. 1 sent. 1 lit. f GDPR (“legitimate interest”) because we have a legitimate interest to guarantee the Services’ stability and security. We will use optional cookies only if you have previously consented to such use. When you visit our website with an EEA IP address, a cookie banner will appear asking you for your consent. You can manage your choice by clicking on “manage cookie preferences” in the cookie banner. We will save your choices in the form of a cookie. This cookie has a limited effective period of one year. The legal basis for this processing activity is Article 6 sec. 1 sent. 1 lit. a GDPR (“consent”). In addition, you can also manage cookies using your browser settings. For further information on cookies and similar technologies see Section 3 above.

On our corporate websites or in job applications

Information relating to a job application made by you, like your name, email address, employment details, CV, resume or other details of your employment history sent by you. We will process this information to process and respond to your job application. If you engage with EON RIFT in an immersive space for prospective employees, such as the EON RIFT Career Center, such a space may be recorded in order to provide the experience. The legal basis for this processing activity is Article 6 sec. 1 sent. 1 lit. b GDPR (“necessary for entering into an employment contract with us”).

Automated Decision-Making

Please note that we do not use your Personal Information for automated decision making which produces legal effects concerning you or similarly significantly affects you.

Personal Information of Children and Parental Consent

Please note that when users under the age of 13 register for the Service, their account is automatically set to privacy-protective settings by default. This means that these users will not have access to certain features, such as social media plug-ins, some forms of third party advertising, and certain types of notification alerts.

When a child creates an account on EON RIFT, we may process a username, password, birthdate, and gender (gender is optional). Separate from account creation, users may optionally provide a parent email address. We process this information to give the user access to the Service and to communicate with the parent about the child’s account (if a parent email was provided). For example, we may use the parent’s email to send an email notification about the child’s account and an invitation for the parent to review the account and update settings. We may use the birthdate the child provides when signing up for the Service to determine which features on EON RIFT the child should have access to and to determine when the child will turn 13 years old and can be given broader access to features on our Service. This processing activity is based on Article 6 sec. 1 sent. 1 lit. b GDPR (“performance of a contract”). In general, we will not use or share account information (including Personal Information) from a child’s account except for the permissible purposes stated in this Privacy Policy, and, if required by law, only with the prior verifiable consent of a parent or legal guardian (Article 6 sec. 1 sent. 1 lit. a and Article 8 sec. 1 GDPR).

Data Sharing

EON RIFT may share users’ information, including Personal Information like billing information or usernames, with our third-party agents, contractors, or service providers who are hired to perform services on EON RIFT’s behalf.

These providers may operate or support certain functions of the Service. List of functions for which we may use third party service providers and the names of the providers we may use to perform these functions are available upon request.

Legal disclosure

We may disclose Personal Information about you, including the content of your communications on the Service, to comply with legal process, including court orders and subpoenas, served on our Service. In addition, we also may disclose Personal Information about you, including content, in response to a request from law enforcement agencies, regulators, or other public agencies (including schools or children services), or if such disclosure may (i) prevent the instigation of a crime, (ii) facilitate an investigation related to public safety or protect the safety of a child using our Service, (iii) protect the security or integrity of our Service, or (iv) enable us to take precautions against liability or to protect our rights. The legal basis for such disclosure is Article 6 sec. 1 sent. 1 lit. c (“compliance with legal obligation”) in compliance with the respective EEA or Member State law and lit. f (“legitimate interest”) GDPR. It is our legitimate interest to comply with the legal requirements of U.S. law. Further, we have a legitimate interest in these purposes.

Your rights as a Data Subject

If you are a user based in the European Economic Area, you may be entitled to exercise some or all of the following rights:

Request (i) information whether your Personal Information is retained and (ii) access to or duplicates of your Personal Information retained, including the purposes of the processing, the categories of Personal Information concerned, and the data recipients as well as potential retention periods;
Request rectification, removal or restriction of your Personal Information, e.g. because (i) it is incomplete or inaccurate, (ii) it is no longer needed for the purposes for which it was collected, or (iii) the consent on which the processing was based has been withdrawn;
Refuse to provide and – without impact to data processing activities that have taken place before such withdrawal – withdraw your consent to processing of your Personal Information at any time;
Object, on grounds relating to your particular situation, to processing of your Personal Information, in case such processing is either based on our or a third party’s legitimate interests or on a performance of a task carried out in the public interest. In this case, please provide us with information about your particular situation. After the assessment of the facts presented by you we will either stop processing your Personal Information or present you our compelling legitimate grounds for an ongoing processing;
Object to the use of your Personal Information for direct marketing at any time;
Request (i) to receive the Personal Information concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and (ii) to transmit those data to another controller without hindrance from our side. Where technically feasible you shall have the right to have the Personal Information transmitted directly from us to another controller.
You may (i) exercise the rights referred to above, (ii) pose any questions, or (iii) make any complaints regarding our data processing by contacting us under the contact details set out above in Sec. 1.

Further, you may take legal actions in relation to any potential breach of your rights regarding the processing of your Personal Information, as well as to lodge complaints before the competent data protection regulators.